Shipping policy

Last Updated: October 1, 2026

Thank you for shopping with Harmony Grove Forest. We want you to know what to expect after placing your order. This Shipping Policy explains our production, processing, shipping, tracking, and delivery procedures.

Order Processing & Production

Many Harmony Grove Forest merchandise products are made to order. This means production may begin after your order is placed.

Our products may be produced, packaged, and shipped by third-party printing, manufacturing, and fulfillment partners.

Please keep in mind that production time and shipping time are separate. Your order must first be produced and prepared for shipment before it is transferred to the shipping carrier.

Production times can vary depending on the product, availability, order volume, fulfillment location, and time of year.

Books and products that are already manufactured may have different processing times.

Estimated Delivery

Estimated delivery times may be provided on product pages, during checkout, in your order confirmation, or through shipment tracking when available.

Delivery estimates are not guaranteed delivery dates unless we expressly state otherwise.

Actual delivery times may vary because of circumstances including:

Production times
Product availability
Order volume
Fulfillment location
Shipping destination
Carrier delays
Severe weather
Holidays
Customs processing
Incorrect or incomplete addresses
Other circumstances outside our reasonable control

We appreciate your patience if an unexpected production or shipping delay occurs.

Shipping Rates

Available shipping options and applicable shipping charges will generally be displayed during checkout before you complete your purchase.

Shipping costs may vary based on the products in your order, destination, fulfillment location, shipping method, and other applicable factors.

If Harmony Grove Forest offers a free-shipping promotion, additional conditions or eligibility requirements may apply and will be disclosed with the applicable offer.

Multiple Packages

Products within the same order may be produced or fulfilled at different facilities.

As a result, your order may arrive in multiple packages at different times.

Receiving one package does not necessarily mean that the remainder of your order is missing. Additional tracking information may be provided for separately shipped products when available.

Order Tracking

When tracking is available, you may receive a shipping confirmation containing a tracking number or tracking link after your order has shipped.

Please allow time for the shipping carrier to scan the package and update its tracking system.

Tracking information may not update immediately after a shipping confirmation is issued.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your name, street address, apartment or unit number, city, state or province, postal code, and other applicable delivery information before submitting your order.

If you discover an error after placing your order, contact us as soon as possible at:

harmonygroveforestshop@gmail.com

Because some orders may enter production or fulfillment quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Where permitted by applicable law, customers may be responsible for additional shipping or replacement costs resulting from an incorrect or incomplete address supplied when placing the order.

Lost Packages

If tracking indicates a shipping problem or you believe your package has been lost in transit, please contact us as soon as possible at:

harmonygroveforestshop@gmail.com

Please provide your name and order number.

We will review the available tracking information and, when appropriate, work with the applicable fulfillment provider or shipping carrier to investigate the shipment.

Depending on the circumstances and outcome of the investigation, an appropriate resolution may include a replacement or refund.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

Check around the delivery location.
Check your mailbox, porch, garage, or other designated delivery area.
Check with members of your household.
Check with neighbors or building management when appropriate.
Contact the shipping carrier for additional delivery information.

If you still cannot locate your order, contact us at harmonygroveforestshop@gmail.com with your order number so we can review the situation.

Damaged, Defective, Misprinted, or Incorrect Products

If your order arrives damaged, defective, misprinted, or you receive an incorrect product, please contact us within 30 days of delivery.

Please provide:

Your name
Your order number
A description of the problem
Clear photographs showing the product and issue

After reviewing your request, the appropriate resolution may include a replacement or refund, depending on the circumstances.

Please see our Refund & Return Policy for complete information about returns, replacements, and refunds.

International Shipping

International shipping may be available for selected products and destinations.

International shipping availability will depend on the product, fulfillment location, destination, and available shipping services.

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country or local authorities.

Unless otherwise stated during checkout, customers are responsible for applicable customs duties, import taxes, and similar charges.

Customs processing may also result in additional delivery time.

Order Changes & Cancellations

Some Harmony Grove Forest products may enter production shortly after an order is placed.

If you need to request a change or cancellation, contact us as soon as possible at:

harmonygroveforestshop@gmail.com

We will attempt to accommodate your request when possible, but we cannot guarantee that an order can be changed or canceled after production or fulfillment has begun.

Please see our Refund & Return Policy for additional information.