Refund policy

Refund & Return Policy

At Harmony Grove Forest, we want you to be happy with your purchase. Because many of our merchandise products are created or printed specifically when an order is placed, our return and refund procedures may differ from those of traditional retail stores.

30-Day Return and Issue Reporting Period

Please contact us within 30 days of delivery if your item arrives damaged, defective, misprinted, or incorrect, or if you would like to request an eligible return.

To request assistance, email us at harmonygroveforestshop@gmail.com and include your order number.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

Your name
Your order number
A description of the problem
Clear photos showing the item and the issue

After reviewing your request, we will determine the appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Please do not return an item without first contacting us and receiving return instructions.

Change-of-Mind Returns

Because many of our merchandise products are produced on demand, we generally do not accept returns or exchanges because of a change of mind, ordering the wrong size or color, or deciding that you no longer want the product.

Please carefully review product descriptions, sizing information, colors, and other product details before placing your order.

Books

Eligible books may be returned within 30 days of delivery. Books must be in their original, unused, and resalable condition unless they arrived damaged, defective, or incorrect.

Please contact us at harmonygroveforestshop@gmail.com before returning a book so we can review your request and provide return instructions.

Personalized, Custom, and Made-to-Order Products

Personalized, customized, and made-to-order products are generally considered final sale and cannot be returned or exchanged because of a change of mind.

If a personalized, custom, or made-to-order product arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery so we can review the issue.

Lost or Missing Packages

If your tracking information shows a delivery problem or you believe your package has been lost in transit, please contact us as soon as possible at harmonygroveforestshop@gmail.com and include your order number.

We will review the available tracking information and work with the applicable fulfillment or shipping provider to determine the appropriate next steps.

If tracking shows that your order was delivered but you cannot locate it, please first check the delivery location, household members, neighbors, and the shipping carrier.

Order Cancellations and Changes

Orders may enter production shortly after they are submitted. Therefore, we cannot guarantee that an order can be changed or canceled after it has been placed.

If you need to request a change or cancellation, contact us as soon as possible at harmonygroveforestshop@gmail.com. We will let you know whether the order can still be modified or canceled.

Approved Refunds

If your refund is approved, it will generally be issued to the original payment method.

Please allow additional processing time for your bank, credit-card company, or payment provider to post the refund to your account.

Original shipping charges may not be refundable unless the refund results from an incorrect, damaged, defective, or misprinted product or another situation in which we determine that a shipping refund is appropriate.

Return Shipping

If a physical return is required, we will provide return instructions after reviewing your request.

Return-shipping costs may be the customer's responsibility unless the product arrived damaged, defective, misprinted, incorrect, or we determine otherwise.

Please do not send products back to a manufacturer, fulfillment provider, or other address without first receiving return instructions from Harmony Grove Forest.